Privacy Policy
Effective Date: January 4, 2026
Last Updated: July 16, 2026
1. Introduction
Welcome to GigPro, a website builder platform operated by GigPro Live LLC ("GigPro," "we," "our," or "us"). GigPro is designed for musicians, bands, and music professionals. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services (collectively, the "Service").
Please note: GigPro is currently in beta testing. By using our Service, you acknowledge that you are participating in a beta program and that certain features may be incomplete or subject to change.
2. Information We Collect
2.1 Information You Provide
When you use GigPro, you may provide us with:
- Account Information: Name, email address, password (encrypted)
- Profile Information: Artist/band name, bio, contact details, photos, media files
- Payment Information: Billing address and payment method details (processed securely through Stripe)
- Content: Text, images, videos, event information, and other content you upload to your website
- Communications: Messages you send to our support team or through our platform
2.2 Information Collected Automatically
When you use our Service, we automatically collect:
- Usage Data: Pages visited, features used, time spent on the platform
- Device Information: Browser type, operating system, IP address, device identifiers
- Analytics Data: Page views, referrer information, form submissions on published websites
- Cookies and Tracking: See Section 6 for details
2.3 Information from Third Parties
We may receive information from:
- Authentication Providers: If you sign in using third-party services (currently not implemented but planned)
- Payment Processors: Transaction status and payment verification from Stripe
- Service Providers: Error logs and performance data from monitoring tools
3. How We Use Your Information
We use your information to:
- Provide the Service: Create and host your website, process payments, deliver features
- Improve the Platform: Analyze usage patterns, fix bugs, develop new features
- Communicate with You: Send account notifications, service updates, support responses
- Ensure Security: Detect fraud, prevent abuse, protect user data
- Legal Compliance: Comply with applicable laws and regulations
- Analytics: Understand how users interact with their published websites
4. Third-Party Services
GigPro integrates with the following third-party services that may collect and process your data:
4.1 Infrastructure & Hosting
4.2 Payment Processing
- Stripe: Processes subscription payments securely. We do not store your full credit card information. Stripe Privacy Policy
4.3 Monitoring & Analytics
- Sentry: Collects error reports and performance data to improve the platform. Personal information is redacted before being sent. Sentry Privacy Policy
- Analytics Tools: We may use analytics services to understand website performance (currently in development)
4.4 Email Services
- Resend: Delivers transactional emails (account verification, password reset, notifications). Resend Privacy Policy
5. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With vendors who help us operate the platform (hosting, payment processing, monitoring)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- Your Published Content: Content you choose to publish on your website is publicly accessible
- With Your Consent: When you explicitly authorize us to share information
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Essential Cookies: Enable core functionality (authentication, session management)
- Analytics Cookies: Understand how users interact with the platform
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.
7. Your Rights and Choices
You have the following rights regarding your personal information:
7.1 Access and Portability
- Request a copy of your personal data in a machine-readable format
- Export your website content and media files at any time
7.2 Correction and Deletion
- Update your account information through your profile settings
- Request deletion of your account and associated data
- Upon deletion, your data will be permanently removed within 90 days
7.3 Opt-Out
- Unsubscribe from marketing emails (not currently sent during beta)
- Decline non-essential cookies through the cookie consent banner
- Disable analytics on your published websites (feature in development)
7.4 Data Retention
- Active Accounts: We retain your data as long as your account is active
- Deleted Accounts: Data is permanently deleted within 90 days of account closure
- Backups: Deleted data may persist in backups for up to 90 days
- Legal Obligations: Some data may be retained longer if required by law
8. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest (AES-256)
- Access Controls: Strict role-based access for internal systems
- Authentication: Secure password hashing and session management
- Monitoring: Automated error tracking and security alerts
- Backups: Regular automated backups with disaster recovery procedures
Beta Notice: While we take security seriously, please note that GigPro is in beta and may have security vulnerabilities that are being actively addressed. Report any security issues to security@gigpro.live.
9. Children's Privacy
GigPro is not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.
10. International Data Transfers
GigPro is operated in the United States. If you access our Service from outside the U.S., your information will be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect
- Right to delete your personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your rights
To exercise these rights, contact us at privacy@gigpro.live.
12. GDPR Compliance (EU Users)
If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR):
- Legal Basis: We process your data based on consent, contract performance, and legitimate interests
- Data Protection Officer: Contact dpo@gigpro.live for GDPR inquiries
- Right to Lodge a Complaint: You may file a complaint with your local data protection authority
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting a notice on the platform
- Sending an email to your registered email address
- Updating the "Last Updated" date at the top of this policy
Your continued use of the Service after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@gigpro.live
Support: Contact form available at https://gigpro.live/support
For data access, correction, or deletion requests, please email privacy@gigpro.live with "Privacy Request" in the subject line. We will respond within 30 days.
Beta Testing Notice: As a beta user, you acknowledge that:
- The platform is under active development and features may change
- Some privacy protections may not be fully implemented
- You participate at your own risk
- We appreciate your feedback to improve our privacy practices
Thank you for being a beta tester and helping us build a better platform for musicians!